1. Introduction
Welcome to arbrax. We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how arbrax ("we," "our," or "us") collects, uses, protects, and discloses personal information when you subscribe to our managed website services, use our onboarding system, or communicate with our team.
By submitting information to us or using our services, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
To build, host, and maintain your business website, we collect personal and business information that you voluntarily provide to us, including:
- Business Profile Information: Business name, industry category, location, phone number, email address, custom domains, business descriptions, hours of operation, and links to existing assets (such as Google Maps or Instagram profiles).
- Onboarding & Draft Details: Brand colors, testimonials, images, project photos, and preferences you submit during our onboarding sequence.
- Communication Data: Records of your texts, WhatsApp messages, emails, or calls with our design and support teams.
- Payment Information: Subscription billing information processed securely via our third-party payment gateways. We do not store or collect your payment card details directly.
3. SMS & Text Message Consent
By providing your telephone number during onboarding or contact requests, you consent to receive informational and transactional text messages (SMS) from arbrax.
- Use of Phone Numbers: Phone numbers collected are used solely to send account updates, ask clarifying questions regarding website drafts, notify you of successful updates, and deliver customer support alerts.
- Opt-Out: You can cancel the SMS service at any time. Simply reply STOP to any text message we send. After you send the message "STOP", we will send you an SMS to confirm that you have been unsubscribed.
- Support: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or email us at hello@arbrax.com.
- Third-Party Sharing: We do not sell, rent, or lease our customer lists. Explicitly: Phone numbers collected for SMS consent will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.
4. How We Use Your Information
We use the information we collect to fulfill our service commitments, including:
- Creating, customizing, and launching your free website draft within 24 hours.
- Hosting and maintaining your website, including linking custom domains and enabling SSL security.
- Processing your standard content updates and edits within our guaranteed 24-hour window.
- Setting up and managing built-in local SEO tags, schema markup, and sitemaps.
- Running review automations and lead-routing panels on your behalf (Growth and Pro plans).
- Sending invoices, renewal receipts, and billing notifications.
5. Data Sharing and Third-Party Providers
We share your data only with trusted third-party services that are essential to operate our managed hosting, domain services, and communications:
- Hosting & Infrastructure: Web servers and content delivery networks where your website is stored and hosted securely.
- Domain Registrars: Providers used to register or route custom domains for your live site.
- Email & SMS Services: Technical gateways used to route support emails, newsletter subscriptions, and text messages.
- Payment Gateways: Secure third-party payment processors used to manage monthly billing.
All third-party partners are strictly required to use your information only to provide services to arbrax, and are prohibited from sharing or using it for any other purpose.
6. Data Security and Backups
We use industry-standard security measures to safeguard your business details. Additionally, we create and keep secure backups of your website content and files. If you cancel your subscription, we keep these backups safe in our vault so that we can restore your website instantly if you choose to re-launch in the future.
7. Cookies
We use cookies and similar tracking technologies to analyze traffic, keep our website functional, and remember your preferences during our onboarding flows. You can configure your browser to reject cookies, but some features of the onboarding wizard may not function properly.
8. Your Rights and Choices
You have the right to access, update, correct, or request the deletion of your business data or website files. Since our support is direct, you can make these requests at any time by emailing us at hello@arbrax.com or messaging your dedicated support designer on WhatsApp.
9. Changes to this Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: hello@arbrax.com
WhatsApp: +91 96745 44797